Paid out of pocket for a covered service? This page walks through how to request reimbursement for towing, lockout, battery, Car Travel Interruption, and Premier RV car rental expenses.
How do I get reimbursed for towing or vehicle lockout services?
If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. The preferred method for faster review is to submit online at AAA.com/Roadside. You may also submit via US mail: Attn: ERS Back Office, AAA, P.O.
Box 200, Dearborn, MI 48121
Complete the Road Service Reimbursement Form (located at AAA.com/Roadside) and mail it with the original paid receipt to AAA. Receipt must be fully paid in the member's name receiving service. Requests for reimbursement must be submitted to AAA within 90 days of the date the service was provided. (For Wisconsin members the request must be submitted as soon as reasonably possible.)
How do I get reimbursed for out of pocket expenses for using the Premier home lock-out service?
As a member with AAA Premier, if you become locked out of your primary residence, you can be reimbursed up to $100 in locksmith services to gain access to your home from the outside. Home lock-out service is reserved for your primary residence only and excludes all other buildings or locked areas. The cost to replace locks, including parts and labor, are not covered. Any charges in excess of $100, as well as all charges associated with any other residential locksmith services, are at your expense. Home lock-out service is limited to one usage per AAA Premier Member, per membership term. Home lock-out service is not transferable to any other person. You must be present at the time of service. Identification and proof of residence is required. In the case of rental property, approval of the property owner may be required. Service is valid only in your resident AAA Club’s territory.
To obtain reimbursement, follow these steps:
Go to the AAA.com website, click on Contact Us at the bottom left corner of any page. Click and print the Home Lock-Out Reimbursement Form. You can also request a copy of the form by calling 800.222.1134 or pick up a copy at a nearby branch. To find a branch, click here. Complete the form, make a copy for your records, and mail it with the original paid receipt to the address specified on the form. Receipt must be fully paid in the name of the member receiving service. Requests for reimbursement must be submitted to AAA within 90 days of the date the service was provided.
How do I request a Car Travel Interruption reimbursement?
If you’re traveling by car and are 100 miles or more away from your home and have a breakdown or accident, or if your vehicle is stolen while en route, we’ll reimburse you for emergency expenses up to the value of $600 for Classic Members. Requests for reimbursement must be submitted within 60 days of the event.
Reimbursable expenses include:
Meals and lodging
Car rental
Transportation home or to your destination within 72 hours
AAA Plus Members have protection up to $1,000 and AAA Premier Members have protection up to $1,500.
To request reimbursement:
You can also request a copy of the form at a nearby branch. To find a branch, click here. Complete the form, make a copy for your records, and mail it with the original paid receipt to the address specified on the form. Receipt must be fully paid in the name of the member receiving service. For complete description including terms, conditions, and exclusions, consult your membership handbook.
What is the Premier RV Car Rental Reimbursement Request Form?
Each Premier RV Member is eligible for one car rental reimbursement per membership terms when associated with your AAA Roadside Assistance non-collision tow event. You may access the reimbursement form by clicking on Contact Us at the bottom left corner. Please read the Payment Limitations at the beginning of the reimbursement form and then fully complete the form and mail the form to the address given. To go directly to the reimbursement form, click here.
I would like to get reimbursed for a failed AAA Battery. What do I need to do?
If your AAA-branded battery fails due to a defect, an authorized AAA Battery Service provider should be contacted for replacement. If you have replaced your AAA-branded battery without contacting an authorized AAA Battery Service provider and are seeking reimbursement consideration, please fill out the AAA Battery Limited Warranty Reimbursement Form. You can access this form by clicking on Roadside Assistance from the drop down menu under Automotive and click on AAA Battery Limited Warranty Reimbursement Form under Additional Information toward the bottom. To go directly to the AAA Battery Limited Warranty Reimbursement Form, click here.