Insurance Frequently Asked Questions

AAA offers a diverse range of life insurance products including Term Life, Whole Life, Universal Life and Annuities. To go directly to Life Insurance, click here.

Your policy documents are available online via AAA.com or through the AAA Mobile App for registered AAA auto and home policies by selecting the View Policy Documents option under Manage AAA Insurance on the left of the screen in My Account. To find an insurance professional near you, visit AAA.com/Agent. If you do not have the AAA Mobile App you can download it by searching for AAAMobile via Apple App Store or the Google Play store.

Yes. PDF versions of printed proof of insurance cards are available for auto insurance customers who have signed in to My Account. To enable self-service options (i.e. viewing electronic proof of insurance cards), you must first add your auto insurance policy to your online account. Once you’ve added the policy online, you’ll find an Electronic Proof of Insurance (PDFs) link for that policy on My Account and then click on Manage AAA Insurance. You can access My Account by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page.

My Account self-service options are available on:

AAA.com (full desktop site)

AAA.com (mobile site)

AAA Mobile App

For more information about creating and registering online accounts, see the My Account FAQ section. If you do not have the AAA Mobile App, you can download it by searching for AAAMobile via Apple App Store or the Google Play store.

Certain policies, based on type and region, are not available for view on our site. They will answer any questions you may have.

No. Insurance products require that members have entered their policy information in the My Account section of the site.

Your policy status* is displayed online for registered AAA auto and home policies by accessing My Account by clicking on Sign In and enter your user id and password OR click on My Account, if already logged in from the top right corner of any page. To go directly to My Account, click here. You will be asked to log in to access this feature.

Yes, you can get a quote online for Auto, Home, Condo, Renters, Term Life and Express Term. You can request a quote for Boat, Motorcycle, Off-road Vehicle, and Recreational Vehicle by calling 800.222.1333 or find an agent.

Unfortunately, at this time, we do not support this functionality online. To find an insurance professional near you, visit AAA.com/Agent.

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If your policy number appears as AUT012345678 or HOM012345678, enter the number as it appears on the billing statement.

Your policy information displayed online for registered auto and home policies by selecting the View Policy Details option under Manage AAA Insurance on the left of the screen in My Account is intended to provide a quick, accessible snapshot of your policy and coverages. Your policy documents that match what you receive in the mail are available online through AAA.com or the AAA Mobile App for registered auto and home policies by selecting the View Policy Documents option under Manage AAA Insurance on the left of the screen in My Account

After selecting the View Policy Details option under Manage AAA Insurance on the left of the screen in My Account, the total premium amount shown in the Billing Summary section heading displays the total premium amount for your vehicles and includes any fees that you may have been charged, like service fees or NSF (non-sufficient funds) charges.

Depending on the type of policy and the region you live in, some policies are not available to view on the site.

A service fee is charged each time AAA sends you a bill. AAA will not charge a fee if you pay your policy in full at time of renewal or if you are on automatic deduction. A fee will be charged to your policy if a payment is returned by your financial institution (non-sufficient funds, stop payment, account closed, etc.).

For any insurance claim information for auto, auto glass, home, boat, and motorcycle, please click on Claim Services from the drop down menu under Insurance. To go directly to the Claim Services page, click here. If your auto, home or flood policy is underwritten by a carrier other than AAA, click here for a list of 800 numbers to make a claim.

Once you have registered your insurance policy to your online account and have signed in, you can select the Billing and Payment option from the list of links under “Registered Policies” to view a variety of information, such as:

• Current payment status and due dates

• Recent billing activity

• Billing schedules

• Current billing summary

• Payment options

• Payment methods

To go directly to “My Account”, click here. Next, select Billing and Payment to complete your transaction.  You will be asked to log in to access this feature.

Online payment is only available for auto and home policies. Umbrella policies that begin with PUP are also eligible for online payment. If you receive a message to call while attempting to make a payment, our customer service team can help provide a specific answer and assist with making your payment. AAA Life insurance policies can be paid online at the AAA Life Company website.

Yes, Boat, Fleet, Assigned Risk/JUA/MAIPF, Travel and Umbrella policies that only contain numbers are not currently eligible for online payment.

Please click on Sign In from the right corner, enter your user id/password and click on Sign In. At the Communications Preferences page, please click on My Account. Then select the Payment Plans option from the Billing and Payment area to update or change your credit card information.

This option is only available during your renewal period. Please click on Sign In from the right corner, enter your user id/password and click on Sign In. At the Communications Preferences page, please click on My Account. Then select the Billing and Payment option listed under Registered Policies. Then select the Payment Plans option.

Yes. For specific details and options visit  AAA.com.

Step 1: Log into your account on AAA.com and then use the “Sign In” link.

Step 2: Click on billing/payments.

Step 3: You can view all billing related issues here and verify last payment made.

This section is where you would register your available insurance policies. You will need to provide the policy number as it appears on your bill.

Please follow the instructions below to register your home and/or auto policy information online:

Step 1: Visit AAA.com and click on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page.

Enter your user id and password

Step 2: Scroll down on the “My Account” page to the “My Insurance” section Select the Home or Auto Insurance button, enter your policy number and select Register Now. The page will refresh and then scroll down to the “My Insurance” section and you should be able to view your policy information. Note: if you have more than one policy, you will need to repeat steps 3 & 4. If the My Insurance section shows a section for “Registered Policies” instead of a Home or Auto Insurance button, you either used a different user id/password when you purchased the Home and/or Auto insurance or you purchased the third party insurance company insurance; such as, Progressive.

At least one driver in the household must have AAA membership. The AAA Membership offers best-in-class road service that follows you in any vehicle, while offering access to AAA Mobile – which provides discounts and rewards, map services, AAADrive™ and more. If you have any questions, please contact 800.222.6424.

If your policy only contains numbers and the last two digits of your policy number ends in 60 to 69 your policy is Assigned Risk/JUA/MAIPF.

For example: 0732451261

It varies by state.

Yes. Once you’ve created an online account and have added your policy, you will have access to a variety of self-service options, including filing an auto repair, auto glass or home repair claim. Once you've completed and submitted the form, you will be contacted within 24-48 hours to complete the reporting process. If this is an emergency, theft claim or you need immediate assistance, please contact the 24-hour reporting line at 800.AAA.HELP (222.4357) or 800.289.5255.

We do, however, take claim reports, complete a first notice of loss and answer questions about established claims online. If this is an emergency, theft claim or you need immediate assistance, please contact the 24-hour reporting line at 800.AAA.HELP (222.4357) or 800.289.5255.

Please click on Sign In from the right corner, enter your user id/password and click on Sign In. At the Communications Preferences page, please click on My Account. Then select the Billing and Payment option listed under “Registered Policies”. Then choose the Transaction History option.