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AAA-Provided Claims Services

We hope you never have to file an insurance claim, but if you do, count on AAA Insurance to work closely with you to resolve your claim quickly and completely while providing prompt, courteous service. Here is some information you may find helpful regarding our claim services and processes.

Filing a Claim

Use these links to file a claim:

Understanding the Process

Follow these links for more information on the claims process.


Click on the video to learn more about #ClaimsNation and the support you will receive with your claim.

Submitting AAA Insurance claim forms & supporting materials:

Addresses for submitting claims via mail are dependent on type of claim. For expedited processing, please ensure all mail has the adjuster name and claim number.

Auto & Home Claims:

The Auto Club Group
Claim Department
PO Box 8001
Royal Oak, MI 48068-9826

Injury Claims:

The Auto Club Group
Claim Department
PO Box 8082
Royal Oak, MI 48068-9823

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always there when you need us

With AAA Accident Assist, your claim is in the best hands

In a crash, Accident Assist will help take care of everything for you. We’ll initiate your claim, dispatch roadside assistance, schedule repairs, even make a rental car reservation.

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we're in this together

Types of Fraud

There are many different types of insurance fraud committed against insurance carriers, varying from the very simplistic, exaggerated claim to much more sophisticated ring activity. Regardless of the method, AAA would like to hear from you should you become aware of questionable claim activity.

Call the AAA Fraud Hotline at 888.372.8383

Monday - Saturday 8am - 6pm EST and closed on Sundays

Coverage is subject to all policy terms, conditions, exclusions and limitations. Subject to underwriting requirements. AAA Insurance is a collection of AAA branded insurance products, services, and programs made available to qualified members. Personal lines insurance is underwritten by Auto Club Insurance Association, MemberSelect Insurance Company, Auto Club Group Insurance Company, Auto Club Property-Casualty Insurance Company, The Members Insurance Company, Universal Insurance Company, Auto Club South Insurance Company, or Auto Club Insurance Company of Florida. ©2023 The Auto Club Group. All rights reserved.