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Auto and Home is not available in the state you selected. Please choose another product.

AAA-Provided Claims Services

We hope you never have to file an insurance claim, but if you do, count on AAA Insurance to work closely with you to resolve your claim quickly and completely while providing prompt, courteous service. Here is some information you may find helpful regarding our claim services and processes.

Filing a Claim

Use these links to file a claim:

Understanding the Process

Follow these links for more information on the claims process.


#ClaimsNation


Click on the video to learn more about #ClaimsNation and the support you will receive with your claim.

Submitting AAA Insurance claim forms & supporting materials:

Addresses for submitting claims via mail are dependent on type of claim. For expedited processing, please ensure all mail has the adjuster name and claim number.

Auto & Home Claims:

The Auto Club Group
Claim Department
PO Box 8001
Royal Oak, MI 48068-9826

Injury Claims:

The Auto Club Group
Claim Department
PO Box 8082
Royal Oak, MI 48068-9823

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always there when you need us

With AAA Accident Assist, your claim is in the best hands

In a crash, Accident Assist will help take care of everything for you. We’ll initiate your claim, dispatch roadside assistance, schedule repairs, even make a rental car reservation.

Learn More
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we're in this together

Types of Fraud

There are many different types of insurance fraud committed against insurance carriers, varying from the very simplistic, exaggerated claim to much more sophisticated ring activity. Regardless of the method, AAA would like to hear from you should you become aware of questionable claim activity.

Call the AAA Fraud Hotline at 888.372.8383

Monday - Saturday 8am - 6pm EST and closed on Sundays
 

Email Us Report Fraud

Coverage is subject to all policy terms, conditions, exclusions and limitations. Subject to underwriting requirements. AAA Insurance is a collection of AAA branded insurance products, services, and programs made available to qualified members. Personal lines insurance is underwritten by Auto Club Insurance Association, MemberSelect Insurance Company, Auto Club Group Insurance Company, Auto Club Property-Casualty Insurance Company, The Members Insurance Company, Universal Insurance Company, Auto Club South Insurance Company, or Auto Club Insurance Company of Florida. ©2023 The Auto Club Group. All rights reserved.

‡Offer valid through 4/30/2025. Offer valid for Classic/Basic Memberships only. Pricing valid at member join only. Offer excludes Motorcycle coverage. Payment of full AAA Membership dues is required upon renewal. Offers, terms, conditions and restrictions apply and are subject to change without notice. Not combinable with any other offer. Offer not valid in FL, GA, MI or PR. A member can add one eligible family member for free for up to one year. Additional Associates are half price. Associate memberships are available to the Primary member’s spouse, one other adult living in the household, and their children living at the same residence or away at school. Associate members must have the same type of membership as their Primary member, with the exception of Motorcycle. Associate membership expires on the renewal date of Primary member.

Upon activation and with proper identification, AAA will provide regular AAA services and full privileges for the new member. Roadside benefits begin three days after payment of dues. Some restrictions apply. Roadside assistance is provided by independent facilities contracted by AAA. Coverage in taxis, limousines and other ride-sharing conveyances is excluded. Visit AAA.com/MemberHandbook for details about member benefits, including any limitations or restrictions. Offers, terms, conditions and policies are subject to change without notice. Savings partners subject to change. Source: 2023 AAA U.S. Market Track national surveys. Includes service vehicles owned by clubs and service vehicles owned by third parties under contract with AAA to provide services to AAA members. Taxes, fees & options excluded. Terms apply. Partners and offers are subject to change and restrictions apply. For a complete list of offers, visit us online at AAA.com/Save or your local AAA office.