My AAA Account Frequently Asked Questions

Creating a User ID and password is part of setting up an online account. You can select the Sign In option at the top of most pages on the site to get started. From the sign in screen, select the Create Your Account Now option. You can create your account using your membership or insurance information. You’ll be able to add other products once you’ve created your account. To create your account using membership information, you’ll need your membership number. To create your account using insurance details, you’ll need your policy number and information as it appears on your bill. When you first create your account, you will be sent an activation email to confirm your address. You must confirm your address to activate your new account. If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

Select Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Once on My Account, click on My Profile from the left side of the screen. To change email address, please click on View Membership Profile Information and then click on Edit Personal Information on the right. Make your changes and then click on Update Personal Information. To change User ID, please click on Update User ID. You will then enter your new User ID on the right side and click on Update User ID. To change your password, please click on Update Password. You need to enter your current password and then enter your new password twice per the guidelines mentioned and then click on Update Password. If you need further assistance, please contact our Technical Support at 877.736.7813.

When you create an online account, you’re automatically registered to receive email communications. You can manage your communication preferences from your online account under the option labeled: “Update Communications Preferences”.

Select Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page Once on My Account, click on My Profile on the left side and then click on View Membership Profile Information. On the right side of the screen, you will be able to change your last name, email address, and address. Once completing the changes, click on Update Personal Information. Each person can ONLY change their last name on the membership account. Any associate members will need to create their own User ID/password to change their last name. In order to protect your membership, the first name associated with your membership cannot be changed online. If the first name needs to be changed or corrected, please call AAA Member Services at 800.222.1134.

You can reset your password by clicking on “Sign In” from the top right corner of any page. Once on the “Sign In” screen, please click “Forgot User ID or Password?” to start the recovery process of your User ID and reset your password. You will need to select the product to use whether: Membership or Insurance.

Please enter the following information for whichever product you need:

Your name

Your membership/insurance policy number

The ZIP code where you receive mail/bills for your membership/insurance policy Once the above information has been entered, you need to click on Recover Online Account. The screen will show a partial of your email address as well as your User ID. You will then need to go to your email account and open the email with subject line: ”AAA My Account password reset request”. Note: This reset link is only valid for two hours. In this email, please click on “Reset password”, which will take you to a reset webpage. Enter your new password twice per the information and then click on “Save New Password”. The screen will then change to state “Password Change Confirmed”. (You will also receive an email stating that your password has changed.) You can click on “Go To Home Page” and sign in. If you do not have your membership number/insurance policy number available handy or you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or insurance policy number, your contact information and a brief description of the issue.

For security purposes, we have removed the option to remain signed in. You will automatically be logged out after 20 minutes of inactivity.

To associate your User ID with your membership number, please either contact our Technical Support Staff at 877.736.7813 or email ICMemberRelations@acg.aaa.com with your 16 digit membership number, address and User ID.

(DO NOT send your password in any email.)

If you have changed your email address since creating your User ID, please supply the email address associated with this User ID when you first created your account. Once the User ID has been associated with your member number, our Technical Support staff will contact you.

Please check your Communication Preferences by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Click My Profile on the left side of the screen and then click on Communication Preferences. Select your preference by category and click on Update Preferences. If you still are not receiving the emails you signed up for, please check your spam folder in your email account.

An unsubscribe link appears at the bottom of every email communication we send. When you click on the unsubscribe link, you will be asked to go to My Account to change your communication preferences. You can unsubscribe by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Click My Profile on the left side of the screen and then click on Communication Preferences. Select your preference by category, put a checkmark in the box next to Email, Phone or Mail that you wish to keep and/or remove the checkmark in the box that you do not want. After you check or uncheck next to the items you wish to change, please click on Update Preferences.

Please click Sign In at the top of any page and then click on My Account OR if you’re already signed in. Once on My Account, click on My Profile on the left side and then click on View Membership Profile Information. On the right side of the screen, you will be able to change your address. Once completing the changes, click on Update Personal Information. To change your phone number(s), you will need to click on Update Phone Numbers under My Profile. Make your changes and then click on Update Phone Number. If you feel more comfortable making changes by phone, please call 800.222.1134. A Member Service Center representative will help you with your request.

Contact Information By State

You can see how many Road Service call you have made within your annual membership period and how many you have left by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Once on the My Account page, you will click on My AAA Extras on the left side of the screen under Hi, Your Name. A list of items will drop down. Click on Roadside Service History. On the right side of the screen, you will see the Allowances and Towing Miles that you are allowed for the Membership Plan you have. Underneath that section, you will see the Roadside Service Allotments: Services Included, Services Used, and Services Left. If you have any family members on your account, you can click on the arrow next to your name above the Roadside Service Allotments and choose another family member to see what they have included, used and left. To go directly to My Account, click here. You will be asked to log in to access this feature. Note: Road Service History is NOT available on the AAA Mobile App. You can view on mobile browser or standard PC browser.

You can maintain your mail communication preferences by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. You will need to click on My Profile on the left side of the screen and then click on Communication Preferences. Select your preference by category, remove the checkmark in the box next to Email, Phone or Mail that you wish not to receive. After you uncheck next to the items you wish to remove, please click on Update Preferences If you decide at a later date that you wish to change your mail communication options, you can change the preferences again by logging in, click on My Profile and then click on Communication Preferences, then place the checkmark next to the items you wish to receive, and click on Update Preferences.

At the top of most AAA.com site pages, you should a blue circle with the initial of your first name. Click the circle and a drop-down menu will appear. At the bottom of the list, you should see Sign Out. You will see the next screen will state “You have successfully logged out”. You will automatically be logged out after 20 minutes of inactivity. For security purposes, we have removed the option to remain signed in.

Registering your membership or policy is part of setting up an online account. You can select the Sign In option at the top of most pages on the site to get started. From the “Sign In” screen, select the Create New Online Account option. You can create your account using your membership or insurance information. You’ll be able to add other products once you’ve created your account. To create your account using membership information, you’ll need your membership number. To create your account using insurance details, you’ll need your policy number and information as it appears on your bill. When you first create your account, you will be sent an activation email to confirm your address. You must confirm your address to activate your new account. If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

If you are unable to login using your existing User ID, try clicking on the self-service link on the Sign In page titled “Forgot your User ID?”. Once you have completed the questions that follow, your User ID will display on the screen. Then you can change your password by clicking on the self-service link titled “Forgot your password?” on the Sign In page. If you are unable to login after obtaining your User ID and resetting your password, you can request that we delete your online profile so you may start fresh. Therefore, if you wish to have your online profile access to AAA.com deleted, you can send an email to our Technical Support staff at [ICMemberRelations@acg.aaa.com](mailto:ICMemberRelations@acg.aaa.com). Please include your name, membership number, if a member, and your user id only. Please do not send the password. You can also call our Technical Support staff at 877.736.7813.

If you did not receive an email in your inbox, it may be in your spam folder. If you only tried once, you could attempt to reset your password a second time. The password reset link sent to your email address is only valid for two hours. If you never receive a password reset email, you’ll need to contact us to reset your password. We’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

The insurance products mentioned below cannot be registered online.

Boat

Motorcycle

VIP / PUP (personal umbrella policies with numbers that do not begin with PUP)

You can register your auto and home policies. You can also register personal umbrella policies that have policy numbers that begin with PUP. AAA Life Insurance policies can be registered at aaalife.com. Other insurance products cannot be registered.

These include:

Boat

Motorcycle

VIP / PUP (personal umbrella policies with numbers that do not begin with PUP) Customers in Minneapolis, Kentucky, West Virginia or Ohio cannot register their products on this site.

When you create an online account, you’re automatically registered to receive email communications.

For security purposes, you will automatically be logged out after 20 minutes of inactivity. If you were in the middle of a transaction, please contact us so we can correct this problem. We’re available Monday-Friday 8am-6:30pm Easter at 877.736.7813 or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

When you register your email address, you are automatically registered to receive emails with AAA advice about savings, travel, advocacy, safety and security topics. Members who create a My Account on AAA.com automatically will be registered to receive emails. Members are able to unsubscribe at any time by clicking on the unsubscribe link at the bottom of any AAA email, which will take you to My Account to unsubscribe or by clicking on My Account, logging in and then clicking on My Profile from the left side of the screen and then click on Communication Preferences.

You can find your membership number on your membership card and your insurance* policy number(s) on your insurance bill.

If you wish to delete your online account, User ID or password, our support team can help. We’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

The Sign In screen has the option to recover your User ID and reset your password. To use the Forgot User ID and Password?  self-serve option, you’ll need the following information:  

Your name  

Your membership/insurance policy number  

The ZIP code where you receive mail/bills for your membership/insurance policy number When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longer have the original activation email, you’ll need to contact us. If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. If you contact us via email, please include your membership or insurance policy number, your contact information and a brief description of the issue. email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

You can select the Sign In option at the top of most pages on the site to get started. From the sign in screen, select the social account option you are using (Facebook or Google). Once the button is clicked, you will be asked to login to your social account. You will need to give consent and follow the additional prompts to complete the link to AAA.com. Finish creating your account using your membership or insurance information. To create your account using membership information, you’ll need your membership number. To create your account using insurance details, you’ll need your policy number and information as it appears on your bill. If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm EST at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

You can select the Sign In option at the top of most pages on the site to get started. From the sign in screen, select the social account option you are using (Facebook or Google). Once the button is clicked, you will be asked to login to your social account. You will need to give consent and follow the additional prompts to complete the link to AAA.com. Finish creating your account using your membership or insurance information. To create your account using membership information, you’ll need your membership number. To create your account using insurance details, you’ll need your policy number and information as it appears on your bill. If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm EST at 877.736.7813, or online via email. If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.

To access insurance self-service features, you will need to create a User ID and password in addition to the social account link. To access member benefits only, User ID and password is not required if you have already linked your social account.

No. Social account user IDs and passwords must be reset through their connected Facebook or Google accounts.