Having trouble with AAA.com? This page walks through common fixes adjusting pop-up blocker settings, correcting your club routing, clearing cookies and cache, confirming the site is secure, and spotting phishing emails.
Why doesn’t the page open when I click on a link or button?
Please check the settings on your popup/ad blocker software. This site does not use pop-up ads, but does open certain functions in new windows. In order to access these links/buttons, any popup/ad blockers should be configured to allow pop-ups from *.aaa.com. Pop-up Blockers are commonly found within browsers, third party/stand-alone software, navigational bars (such as Yahoo, Google, PeoplePC, etc.) and firewall/security/anti-virus programs.
Internet Explorer
Microsoft Edge
Google Chrome
https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en
Google Toolbar
https://support.google.com/toolbar/answer/9171?hl=en
Firefox
https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
Safari on Mac OS X
https://support.apple.com/kb/PH21485?locale=en_US
Anti-Virus, Firewall, & Security Product Users
Some of these products, such as Norton, include popup blockers. Please contact the product manufacturer for information on configuring the blocker to accept new window requests from *.aaa.com.
I went to the AAA website and got the wrong club. What do I do?
As you may be aware, the AAA organization is made up of over 30 individual clubs in the United States and members are routed to their local club by entering their zip code on the aaa.com zip code page. At that time, a cookie is set to allow subsequent visits to bypass the zip code page. If you find that you are being directed to an AAA club site that is not in your service area, please try the action described below.
Re-visit the aaa.com zip code page:
Please visit https://www.aaa.com/stop (by clicking on this link or pasting it into your browser's address window). Please enter your home zip code in this page so that aaa.com can route you to the AAA club servicing your area. Once you have done this, you will automatically be routed to the correct site when visiting aaa.com in the future.
How do I know if AAA’s website is secure?
The AAA website is secured via 128 bit SSL encryption. In order to maintain the security of this site, we have secured the entire website, including images. You can verify the security status of any page by the secure protocol (“https”) in your browser address window and by clicking on the lock icon next to the browser address window.
How do I delete cookies and/or cache or enable cookies for my browser?
Deleting Cookies
Microsoft Edge
Internet Explorer 10 & 11
https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d For older browsers, Internet Explorer 9, 8, 7, 6, please follow the instructions on the link below under delete Cookies for Internet Explorer https://support.microsoft.com/en-us/kb/278835
Firefox
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Opera
https://www.opera.com/blogs/news/2015/08/how-to-manage-cookies-in-opera/
Chrome
https://support.google.com/accounts/answer/32050?hl=en
Safari
https://support.apple.com/safari
Enabling Cookies
Microsoft Edge
https://support.microsoft.com/en-us/office/enable-cookies-6b018d22-1d24-43d9-8543-3d35ddb2cb52
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera
https://www.opera.com/blogs/news/2015/08/how-to-manage-cookies-in-opera/
Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Safari
https://support.apple.com/safari
Deleting Cache
Microsoft Edge
https://support.microsoft.com/search/results?query=deleting+cache&isEnrichedQuery=false
Internet Explorer 10 & 11
https://support.microsoft.com/search/results?query=delete+cache+for+ie+10&isEnrichedQuery=false
Firefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Opera
https://help.opera.com/Windows/12.10/en/cache.html
Chrome
https://support.google.com/accounts/answer/32050?hl=en
Safari
I received an email from AAA, but it doesn’t appear to be valid. What can I do?
If you feel that you received an email from AAA that you may question as a “phishing” scam, please review our page “Beware of ‘Phishing’ Scams”. On this page, you will be able to read more about a phishing email scam, including an article from the Federal Trade Commission’s website. Also on our page, there is a link to a form. Once this form is filled out with information about the email you are questioning and submit to us, we should be able to determine whether this is a valid AAA email.