General Frequently Asked Questions

Thank you for your interest in employment opportunities with The Auto Club Group. You can find information regarding positions for The Auto Club Group online by selecting Careers in the footer at the bottom of any page.

To go directly to the Employment Opportunities for The Auto Club Group, click here.

If you can’t find your current membership number, contact a representative at the Member Service Center at 800.222.1333 for assistance. Once you have your membership number, you can create a user id/password to access member-only services and savings.

Paying by telephone or through online payment services should never take longer than three days to appear and validate in our systems. Usually this notice indicates your payment was not made on the AAA website, but through a third-party website, such as your bank, CheckFree, Quicken, etc. AAA currently does not directly connect with these third parties, which may result in a payment taking as long as 21 days to reach us.

If you have any doubt about where your payment was made, please call the Member Service Center at 888.883.8611 and provide the confirmation number you received when you made your payment.

Once you have registered your insurance policy to your online account and have signed in, you can select the Billing and Payment option from the list of links under “Registered Policies” to view a variety of information, such as:

• Current payment status and due dates

• Recent billing activity

• Billing schedules

• Current billing summary

• Payment options

• Payment methods

To go directly to “My Account”, click here. Next, select Billing and Payment to complete your transaction.  You will be asked to log in to access this feature.

If you’re traveling by car and are 100 miles or more away from your home and have a breakdown or accident, or if your vehicle is stolen while en route, we’ll reimburse you for emergency expenses up to the value of $600 for Classic Members. Requests for reimbursement must be submitted within 60 days of the event.

Reimbursable expenses include:

• Meals and lodging

• Car rental

• Transportation home or to your destination within 72 hours

AAA Plus Members have protection up to $1,000 and AAA Premier Members have protection up to $1,500.

To request reimbursement:

• Go to the AAA.com website, click on Contact Us at the bottom left corner of any page and then click on Car Travel Interruption Reimbursement Form under Download A Reimbursement Form. You can also request a copy of the form at a nearby branch. To find a branch, click here.

• Complete the form, make a copy for your records, and mail it with the original paid receipt to the address specified on the form. Receipt must be fully paid in the name of the member receiving service.

For complete description including terms, conditions, and exclusions, consult your membership handbook. 

Yes! AAA RoadWise^TM, a senior defensive driving program is an online course designed to positively affect driving behavior and help you learn about and adjust to age-related physical changes. AAA’s driver improvement courses may be offered through the classroom, online or both.

To go directly to Roadwise Review, click here.