AAA's Approved Auto Repair (AAR) program connects members with trusted repair shops that meet AAA's high standards. This page explains what the program is, how to find an approved facility, and the member benefits it includes from free inspections and labor discounts to a repair guarantee and dispute resolution.
What is Approved Auto Repair (AAR)?
Approved Auto Repair is an AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for members who schedule service and to abide by AAA decisions in service disputes. To locate an AAR shop near you, click here.
How long has AAR been available to members? And how do I find an approved facility?
AAR was established in 1975 in limited areas. It has been expanded to more than 8,000 AAA Approved Repair facilities in the United States and Canada. The program is available in all AAA territories. Contact your local branch, call toll-free 800.AAA.HELP (222.4357), or visit AAA.com to find the facility nearest you.
Are AAR facilities the same as contractors that provide towing services for AAA?
Sometimes. The contractors who tow for AAA make up the Road Service Network, and if they have a repair facility and meet AAA's high standards and requirements, they can become an Approved Auto Repair facility.
If a shop has an “AAA” sign out front, does that mean they are AAA Approved for repairs?
As long as the sign reads, "Approved Auto Repair."
What are the standard requirements for an AAR facility?
AAR facilities are required to provide members with: Free multi-point vehicle maintenance inspection for items most commonly
What is the benefit of AAR to the AAA Member?
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs.
AAA Approved Auto Repair Facilities not only meet AAA's tough performance standards while providing reliable and courteous service, they are required to provide AAA members with:
Free Multi-Point Vehicle Maintenance Inspection - Approved Auto Repair Facilities will perform a free multi-point vehicle maintenance inspection of your vehicle upon request and provide a written recommendation of any needed maintenance or repairs (a $75.00 value). 24-Month/24,000 mile guarantee - Repairs performed at Approved Auto Repair Facilities, unless otherwise noted, include a 24-Month/24,000 mile guarantee on parts and labor. Save on Repairs - Members receive a 10% discount off labor (up to $75) on regularly priced services. Priority Service - When your vehicle is towed into a nearby AAA Approved Auto Repair Facility, you'll receive prompt vehicle evaluation within 60 minutes and assistance in obtaining alternate transportation. Dispute Resolution - Should a disagreement arise between you and an Approved Auto Repair Facility, AAA will investigate the claim and seek a resolution. AAA's recommendation will automatically be accepted by the repair facility but you will not be bound by the decision. For further information about AAA Approved Auto Repair and to locate a facility, click here.
What types of repairs are performed by AAR facilities?
AAR facilities must minimally offer most general repairs. Offering more specialized repairs such as transmission work is optional.
Is a member entitled to a discount on repairs if they go to an AAR facility?
Yes, members receive a 10% discount off labor (up to $75.00) on regularly priced services.
Are these shops only inspected the one time to gain entry into the AAR program?
No. The shops undergo an annual re-inspection and are visited several times a year by AAA staff in an effort to uphold AAA's high standards.
How does AAA know the shop continues to perform quality repairs?
AAA has an ongoing facility service evaluation feedback system in place. The quality of service our members receive is constantly monitored. If you wish to file an Approved Auto Repair complaint or extend a compliment, please contact the ERS Product Specialist team at 1-866-AAA-CARE (866.222.2273), option 1.