When your vehicle is disabled, AAA Roadside Assistance has you covered wherever you're driving or riding. This page explains how to request help, what your plan includes for towing, battery, fuel, and lockout service, and how to check your remaining service calls.
How do I get reimbursed for towing or vehicle lockout services?
If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services.
To obtain reimbursement, follow these steps:
On the AAA.com website, click on Contact Us at the bottom left corner of any page. You can also call to request a copy of the form at 800.222.1134 or pick up a copy at a nearby branch. To find a branch near you, click here. Complete the form and mail it with the original paid receipt to AAA. Receipt must be fully paid in the member’s name receiving service. Requests for reimbursement must be submitted to AAA within 60 days of the date the service was provided.
What is the limit for roadside assistance calls under my AAA membership?
In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. To help control membership dues, AAA has a call limit on roadside assistance usage. After the last call, the member may continue to call AAA for service, but must be prepared to pay the service provider for services rendered. These service limits enable AAA to continue providing reliable, high-quality, cost-effective roadside assistance. Consult the member handbook for more details regarding your allotment. Please note that Primary and Associate Members within the same household have different membership numbers and each is eligible for roadside assistance calls. The membership number used when requesting services will be the account charged with the service call. Multiple service calls for the same problem will be counted separately on your service record. Consult the member handbook for more details. There may be instances when the road service date is different than the membership renewal date on your membership card. When there may have been a lapse in membership, the membership renewal date may change and road service date may not. This may impact the total number of roadside assistance calls within a specific timeframe.
How do I arrange for roadside assistance if my car is disabled?
If you need roadside assistance, no matter your location, you can request it via the AAA Mobile App, online through AAA.com/RoadsideAssistance or you can call the number supplied on your AAA Membership Card. When the service provider arrives, they will request to see your AAA Card and your photo ID. (Your digital membership cards are available in digital wallet). If you don’t have your card with you, call us anyway and we will verify that you are a member. NOTE: If you have the AAA Mobile App, you will be able to show your electronic membership cards by going into the app and click on the “View cards" under your membership number. You will be asked to log in to the AAA Mobile App, if you haven’t already done so at one time. Keep in mind that your AAA Membership covers you, not the vehicle. Roadside assistance will be provided on any eligible vehicle that you are driving or riding in at the time of disablement when you present your personal valid membership card. For example, if you are stranded with a friend in their vehicle and you call for service, we would help as long as you are present at the time of service. If you have the added benefit of PlusRV or PremierRV and the recreational vehicle you are riding in becomes disabled, you would be covered even though the RV is not yours, as long as you are present at the time of service.
How far your vehicle can be towed will depend on which AAA Membership plan you have:
AAA Classic - 5-mile tows
AAA Plus - 100-mile tows
AAA Premier - One (1) 200-mile tow per household; remaining tows up to 100-miles each For a complete explanation of benefits, consult the membership handbook.
What is AAA Mobile Battery Service? I thought jump starts were already one of my benefits.
AAA Mobile Battery Service has competitively priced replacements for most vehicles right on our trucks!
You'll receive:
Free testing of your present battery and electrical system
Free delivery and installation in most vehicles
Competitively priced, genuine AAA branded batteries
Backed by a nationwide 3-year free limited replacement warranty When an AAA member calls for assistance or submits a request online and the problem is believed to be battery-
How many roadside assistance calls do I have left or when was my last roadside assistance call?
You can see how many Road Service calls you have made within your annual membership period and how many you have left by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Click on “Click here to load service information” OR on the arrow next to Select a Member, if more than one member is on your account, under Road Service History section. You will see the Used, Available and Allowed calls for your current membership year along with the service date and vehicle of those you have used. If there is more than one member on the account, please select a Member name from the list and you will be able to see the amount of Road Service calls you have used, have available and are allowed per your plan along with the service date and vehicle of those you have used. To go directly to My Account, click here. You will be asked to log in to access this feature.
What do I do if I am traveling outside my home area and need roadside assistance?
As long as you are an active AAA member, it will not matter what part of the United States and Canada that you have a breakdown, as you will be covered. When you need to request roadside assistance, just call 800.AAA.HELP (222.4357). Your call will be routed to the AAA club responsible for providing service in the area where you are located at the time of the breakdown.
How many miles of free towing do I receive with my membership?
AAA will travel any distance to get to a stranded member. Your vehicle will be towed to either the service provider’s repair shop or up to the following number of miles without charge in any direction from the place of disablement to a destination of your choice. Of course, any repairs or additional towing for the same breakdown will be at your own expense.
The following provides the towing miles for each available membership level:
AAA Classic: You receive tows up to 5 miles each. AAA Plus: You receive tows up to 100 miles each. AAA Premier: You receive up to one tow up to 200 miles; remaining tows up to 100 miles each. Memberships available for other types of vehicles – see the Member Handbook for details. NOTE: If you need towing beyond the limit of your membership level stated above, you will be charged for the extra miles at the service provider’s prevailing private rate. For more details visit aaa.com/memberhandbook.
Can I get fuel delivery in my area?
As long as you have an AAA membership, fuel delivery is a part of the membership benefits. If your vehicle runs out of fuel, a limited supply will be delivered, if available, to enable you to reach the nearest service station. Classic members will be charged the current pump price for fuel. Plus and Premier members will receive a sufficient amount of fuel to reach the nearest open service station at no cost. If you require diesel fuel, please request it when you call for service, as it may not always be available. In some cases, your vehicle may have to be towed if it runs out of fuel. If fuel delivery is not available, towing will be provided under the towing benefit. For complete description including terms, conditions and exclusions, consult the online membership handbook here.
I would like to get reimbursed for a failed AAA Battery. What do I need to do?
If your AAA-branded battery fails due to a defect, an authorized AAA Battery Service provider should be contacted for replacement. If you have replaced your AAA-branded battery without contacting an authorized AAA Battery Service provider and are seeking reimbursement consideration, please fill out the AAA Battery Limited Warranty Reimbursement Form. You can access this form by clicking on Roadside Assistance from the drop down menu under Automotive and click on AAA Battery Limited Warranty Reimbursement Form under Additional Information toward the bottom. To go directly to the AAA Battery Limited Warranty Reimbursement Form, click here.
If I have used up my allotted service calls before my membership year is over, how do I obtain more service calls?
To help control membership dues, AAA has an annual limit on roadside assistance usage per member. Consult the member handbook for more details regarding your allotment. If you have exceeded those service calls prior to the end of your membership year, you can still receive roadside service. However, you will be charged special, pre-negotiated AAA rates that are lower than you would pay if you weren’t an AAA Member. Payments by cash or your personal check are acceptable, and your special AAA rate will apply.
How do I determine the date of the AAA battery on a car I purchased?
On the AAA battery there should be a sticker with a single letter and a single number. The letter represents the month that the battery was manufactured and the number represents the year. See below.
A=Jan
B=Feb
C=March
D=April
E=May
F=June
G=July
H=Aug
J=Sept
K=Oct
L=Nov
M=Dec
0=2010
1=2011
2=2012
3=2013
4=2014
5=2015
6=2016
7=2017
Please keep in mind that the AAA battery warranty is not transferrable so it would be void if it was installed in a vehicle that you purchased.
I have locked my keys in my car. Will AAA come to unlock the vehicle?
Yes. One of the benefits of AAA is the Vehicle Lock-out and Locksmith Service. For complete details of this membership benefits, click here to view the Membership Handbook.
What membership level has Roadside Assistance for motorcycles?
To receive roadside assistance while driving a motorcycle, you must have either a Plus RV or a Premier RV AAA membership. For details, visit AAA.com/RV or AAA.com/MemberHandbook. A Motorcycle membership is offered in Florida, Georgia, Tennessee and Puerto Rico. Those members can access AAA.com/Motorcycle or AAA.com/MemberHandbook for more details.
Would my golf cart be eligible for Roadside Assistance under my plan?
If you have a Classic, Plus or Premier membership, a golf cart is eligible for Roadside Assistance for towing and extrication and winching, as long as they are accessible from the roadside. For further details/restrictions, please refer to the membership handbook.
Does AAA offer services to fleet owners?
AAA does not provide services for fleet owners at this time.
What is the cost of towing if I have gone over my plan’s towing limit for a single tow?
Members are charged $7 per mile once they exceed the mileage included in their membership plan.
Where can I find the Roadside Assistance policy for towing?
For complete details of our Roadside Assistance, please review our Member Handbook.
You will find the following information:
Who’s eligible
Services provided
Towing considerations
Eligible vehicles
Vehicles not eligible for service
Limitations
Extreme service conditions
Limitations
and more
Where can I view my Road Service History for my current membership year?
You can see how many Road Service call you have made within your annual membership period and how many you have left by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Once on the My Account page, you will click on My AAA Extras on the left side of the screen under Hi, Your Name. A list of items will drop down. Click on Roadside Service History. On the right side of the screen, you will see the Allowances and Towing M
You can view your Road Service History for your current membership year by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. Once on the My Account page, you will click on My AAA Extras on the left side of the screen under Hi, Your Name. A list of items will drop down. Click on Roadside Service History. On the right side of the screen, you will see the Allowances and Towing Miles that you are allowed for the Membership Plan you have. Underneath that section, you will see the Roadside Service Allotments: Services Included, Services Used, and Services Left. If you have any family members on your account, you can click on the arrow next to your name above the Roadside Service Allotments and choose another family member to see what they have included, used and left. To go directly to My Account, click here. You will be asked to log in to access this feature. Note: Road Service History is NOT available on the AAA Mobile App. You can view on mobile browser or standard PC browser.
Interested in becoming an independent contractor for AAA Roadside Service?
If you are interested in becoming an independent contractor for the AAA Roadside Service program, please click here. Fill out the form with the requested information and submit. Contractor Relation personnel will then be in touch with you.
Where can I review the services available through Roadside Assistance for my membership plan?
For complete details of the services offered under our Roadside Assistance, please review our Member Handbook.
You will find details for services such as:
Battery jump-start/boost
Extrication and winching
Fuel Delivery services
Tire service
Vehicle lock-out service
Bicycle service
Towing
and more
To be taken directly to the Member Handbook, click here. Click on View Now button for the Member Benefits & Services for your membership: Annual, Flex, Basic.