car on road

Direct Repair Shop Program

AAA’s Direct Repair Shop Program consists of a network of highly trained repair facilities with convenient locations to serve you. This time-savings services ensures your repairs will be performed by a shop that meets our rigorous standards for:

  • Inspection and estimating convenience
  • Quality repairs backed by AAA's lifetime warranty on workmanship
  • Superior customer service with frequent status updates
  • Strict training requirements
  • State-of-the-art equipment
  • Competitive pricing 

Selecting and using a AAA Direct Repair Shop for your vehicles repairs is easy:

  • Select a shop using the Find a Shop button or ask a AAA Agent or Claim Representative for a list
  • Schedule an appointment for your vehicles damage to be estimated
  • Provide the appropriate authorization to the shop to complete the repair
  • AAA will pay the shop directly for repairs made related to the claim at the conclusion of the repair, less your deductible, if applicable

As part of the program, you’ll also receive a warranty on workmanship for claim-related damages for as long as you own the vehicle.

If your vehicle is not drivable, we can make arrangements to have it towed to one of these AAA Direct Repair Shop locations. Additionally, if you have car rental coverage, AAA can set up a rental reservation for you if you select Enterprise or Hertz® when you file a claim.



AAA’s Direct Repair Shop Program is for customers currently insured through AAA. Follow the Find A Shop button to locate a facility near you. Not insured through AAA? Contact an agent for a free, no obligation quote today.

AAA’s Direct Repair Shop Program may not be available in all areas and is limited to private passenger vehicles.   Damage resulting from claims due to weather, fire, theft, or vandalism may not be eligible for the program.  Please contact your AAA Claim Representative for additional information.


Total Loss — Settlement Assistance

In the event that your vehicle is deemed a total loss, we will also assist you through the settlement process. In general, a total loss occurs when the repair cost exceeds the value of the vehicle.

The Choice is Yours

You are free to select a shop that does not have an agreement with AAA.  Not all repair facilities charge the same amount for vehicle repairs and you may be responsible for any amounts not agreed to, or covered by AAA.  This may include, but is not limited to, replacement part costs, labor, paint and material costs, storage and towing charges. 

While the shop referral service through our AAA Direct Repair Shop Program comes highly rated, we also recognize that you may already have a preferred shop in mind. AAA’s photo estimating tool, Quick Estimate, is a great option when:

  • The damage to your vehicle is visible
  • Your shop is not part of AAA’s Direct Repair Shop Program
  • The vehicle is in your possession, or access to the vehicle is available

AAA’s Quick Estimate photo estimating tool will provide you guided instruction for photo capture and submission. Upon receipt, AAA with produce an estimate and payout with 24 – 48 hours.  Not all vehicle damages qualify for Quick Estimate Please contact your AAA Claim Representative for additional information.

Customers who are insured through AAA can still take advantage of rental reservation assistance and other services regardless of the shop they choose.