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If you need assistance with the AAA.com website, please review our Frequently Asked Questions.
You can access the AAA Cashback Visa, AAA Dollars® Visa® and AAA Dollars® Plus Visa® account at the link below:
https://www.creditcard.acg.aaa.com/onlineCard/login.do
You can always access the above link by clicking on Manage My Credit Card from the drop down menu under Banking.
Call Cardmember Service 24/7 at 800.328.4850 with any questions about your AAA Credit Card.
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs.
AAA Approved Auto Repair Facilities not only meet AAA's tough performance standards while providing reliable and courteous service, they are required to provide AAA members with:
For further information about AAA Approved Auto Repair and to locate a facility, click here.
Thank you for your interest in employment opportunities with The Auto Club Group. You can find information regarding positions for The Auto Club Group online by selecting Careers in the footer at the bottom of any page.
To go directly to the Employment Opportunities for The Auto Club Group, click here.
Yes. PDF versions of printed proof of insurance cards are available for auto insurance customers who have signed in to My Account. To enable self-service options (i.e. viewing electronic proof of insurance cards), you must first add your auto insurance policy to your online account. Once you’ve added the policy online, you’ll find an Electronic Proof of Insurance (PDFs) link for that policy on My Account and then click on Manage AAA Insurance.
You can access My Account by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page.
My Account self-service options are available on:
For more information about creating and registering online accounts, see the My Account FAQ section.
If you do not have the AAA Mobile App, you can download it by searching for AAAMobile via Apple App Store or the Google Play store.
AAA AUTO INSURANCE ONLY.
Certain policies, based on type and region, are not available for view on our site. Please contact your agent or our Member Service Center at 800.450.7878 for FL AAA Auto policies or 855.647.3846 for GA/TN AAA Auto and Home policies. They will answer any questions you may have.
Online payment is only available for auto and home policies. Umbrella policies that begin with PUP are also eligible for online payment. If you receive a message to call while attempting to make a payment, our customer service team can help provide a specific answer and assist with making your payment.
AAA Life insurance policies can be paid online at the AAA Life Company website.
Associate memberships are available to the Primary Member's spouse and unmarried dependent children under 21 years of age living in your home, and through age 25 if attending an institution of continuing education as a student. If your student is going to school in another state, you may still add them to your membership. They will be added as an associate to your membership with your address, provided they meet the criteria for associate membership.
You can add a family member to your membership by selecting Add a Family Member from the Membership drop down menu. You will be asked to log in to access this feature where you can then easily navigate through the Add a Family Member process by completing any information required and clicking Continue. Once all information has been gathered and form of payment selected, click Submit Payment and you are done.
To add a family member if your membership is in renewal, please click on Add A Family Member from the drop-down menu under Membership. Once on the Add A Family Member page, please click on the blue button Add A Family Member. You will be given a notice that your membership is due for renewal and that you have the option to add an associate(s) or change your membership plan during the renewal process. If that is what you want to do, please click the Continue button. On the Membership Renewal page, you can add your new associate by clicking on Add New Member in the bottom right corner of the Members section of this page. A dialog box will open for you to give the required information for your new associate. Once you click on Save, you will see the new associate under the Members section along with the cost of the added member(s). At this time, you will then be able to click Continue and proceed with renewing your membership.
For further details, you can review the AAA Membership Handbook by clicking here.
To go directly to Add a Family Member, click here. You will be asked to log in to access this feature.
To sign up for auto renewal/convenience billing of your membership account, please click on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. You will be asked to login to access this feature.
To sign up Auto Renewal, please select "View Billing Information" under I'd Like To: next to the membership card. You will then need to click on Automatically Bill My Credit Card button. You will then need to enter your credit card information. Please also make sure the address that appears on the screen is your credit card billing address. If not, please make any necessary corrections and click Continue to finish the process.
To cancel the Auto Renewal where you will receive a paper invoice at your renewal period, please select "View Billing Information" under I'd Like To: next to the membership card. You will then need to click on Cancel Automatic Billing button.
To go directly My Account to, click here. You will be asked to log in to access this feature.
If you do not see either Automatically Bill My Credit Card or the Cancel Automatic Billing buttons under Current Billing Options, you are in the renewal period and will NOT be able to sign up or cancel automatic Renewal at this time.
NOTE: We do not acquire any credit card number when you join and/or renew your membership, unless you sign up for the Auto Renewal.
To change your credit card information for Auto Renewal/Convenience Billing, please click on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page and then select View Billing Information under I'd Like To: next to the membership card. At this time, you will be able to see the last four digits of the credit card number and type of card on file. You can then click the Update Credit Card button under Current Billing Options section to enter a new credit card. You will need to enter your new credit card information. Please also make sure the address that appears on the screen is your credit card billing address. If not, please make any necessary corrections and click Continue to finish the process.
If automatic renewal is currently billed to an AAA credit card or you have a foreign billing address, please contact our Member Services at 800.222.1134, to make any changes.
To go directly to Payment Options, click here. You will be asked to log in to access this feature.
Please click on Refer a Friend from the drop down menu under Membership.
If you wish to refer a friend, please click on Refer A Friend button under I want to refer a friend and following the instructions.
If you were referred by an AAA member, please click on Join Now under I was referred by a member and follow the instructions. The promo code should be on the referral piece that was given to you by the referring member. If the member who referred you did no provide referral information, he/she can create a referral online by click on Refer A Friend from the drop down menu under Membership and following the steps in the “I Want to Refer a Friend” section.
To go directly to refer a friend or referred by a friend, click here.
No, the payment date for automatic/convenience billing is not changeable. You can change the credit card information as well as to turn on/off the Convenience Billing option.
There are two options to view campground information: the AAA Campground Search and the AAA Triptik Travel Planner on your computer or mobile device.
For the AAA Campground Search, select Triptiks & Maps from the drop down menu under Travel. Once on the Road Trip Planning page, click on Search for Campgrounds under AAA Campground Search. Enter the city, state of your destination. You can also choose a Campground Type or part of a campground name. Remember: you may get less results if you put anything in the Campground Name Contains or Campground Type. Once you click on Search Campgrounds, you will then see a list of campgrounds for your destination. When you click on the name of the campground, you will see all the pertinent information about the campgrounds.
You can create a triptik route with a mix of hotels and campgrounds. You can access the AAA TripTik Travel Planner by clicking on Triptiks & Maps from the drop down menu under Travel. Once on the Road Trip Planning page, click on Launch Triptik Travel Planner. When you have your triptik done, you can click on the tent icon (Campgrounds) at the top of the triptik panel, which will show a tent icon on the map for campgrounds. When you want to add one of the campgrounds to your route, click on the bubble for that campground and then click on Add to Trip. You will then see it on your route on the left panel. You may need to move the campground item up or down in the route list to be in the proper order, which can be done by clicking on the 3 vertical dots next to the campground item and move it up or down in the list.
To access the mobile version of the TripTik Travel Planner, go to https://www.aaa.com/ttp on your mobile device. Enter your from and where you are heading and click on the tent icon to show Campgrounds and then click on Get Directions Once your route shows up, go in for a closer look to see if there are any Campgrounds on your route. Tapping on the green camping symbol on the map will open the business card with campground name, street address, whether it is a Private or Public park, whether it is pet friendly and how many sites. Clicking on Details on the campground card will open the common details page with full listing information, which includes:
To get back to the Campground card after reviewing the details, click on Return to Map. If you want to add this park to your trip, click on Add to Trip from the campground card and then choose either 1) Route to Here, 2) Add to Itinerary or 3) Voice Navigation.
If you want to show attractions, restaurants, gas stations, etc., you can click on Discover at the bottom and then tap on whichever item you need.
To go directly to the AAA Campground Search, click here.
To go directly to the AAA TripTik Travel Planner, click here.
Select Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page Once on My Account, click on My Profile on the left side and then click on View Membership Profile Information. On the right side of the screen, you will be able to change your last name, email address, and address. Once completing the changes, click on Update Personal Information.
Each person can ONLY change their last name on the membership account. Any associate members will need to create their own User ID/password to change their last name.
In order to protect your membership, the first name associated with your membership cannot be changed online.
If the first name needs to be changed or corrected, please call AAA Member Services at 800.222.1134.
Registering your membership or policy is part of setting up an online account.
You can select the Sign In option at the top of most pages on the site to get started.
From the “Sign In” screen, select the Create New Online Account option.
You can create your account using your membership or insurance information.
You’ll be able to add other products once you’ve created your account.
To create your account using membership information, you’ll need your membership number.
To create your account using insurance details, you’ll need your policy number and information as it appears on your bill.
When you first create your account, you will be sent an activation email to confirm your address. You must confirm your address to activate your new account.
If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email.
If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.
If you wish to delete your online account, User ID or password, our support team can help.
We’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email.
If you contact us via email, please include your membership or policy number, your contact information and a brief description of the issue.
Yes. Once you have signed in and registered your insurance policy to your online account, select the Billing and Payment option in the “Registered Policies” area of your online account.
To go directly to “My Account”, click here. Next, click on Billing and Payment to complete your transaction. You will be asked to log in to access this feature.
FL, GA AND TN AAA AUTO INSURANCE ONLY & GA AND TN AAA HOME INSURANCE ONLY.
If you’re traveling by car and are 100 miles or more away from your home and have a breakdown or accident, or if your vehicle is stolen while en route, we’ll reimburse you for emergency expenses up to the value of $600 for Classic Members. Requests for reimbursement must be submitted within 60 days of the event.
Reimbursable expenses include:
AAA Plus Members have protection up to $1,000 and AAA Premier Members have protection up to $1,500.
To request reimbursement:
For complete description including terms, conditions, and exclusions, consult your membership handbook.
If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services.
To obtain reimbursement, follow these steps:
Requests for reimbursement must be submitted to AAA within 60 days of the date the service was provided.
In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. To help control membership dues, AAA has a call limit on roadside assistance usage. After the last call, the member may continue to call AAA for service, but must be prepared to pay the service provider for services rendered. These service limits enable AAA to continue providing reliable, high-quality, cost-effective roadside assistance. Consult the member handbook for more details regarding your allotment.
Please note that Primary and Associate Members within the same household have different membership numbers and each is eligible for roadside assistance calls. The membership number used when requesting services will be the account charged with the service call. Multiple service calls for the same problem will be counted separately on your service record. Consult the member handbook for more details.
There may be instances when the road service date is different than the membership renewal date on your membership card. When there may have been a lapse in membership, the membership renewal date may change and road service date may not. This may impact the total number of roadside assistance calls within a specific timeframe.
Yes, AAA offers online driving courses as well as “classroom” driving courses. Classroom may not be available for all locations and all courses. Contact your local AAA office for more information.
You can access the different online or in-person driving courses by clicking on Driving Schools from the drop down menu under Drivers Safety. Once on the Driving Schools page, you will be able to review the different areas of training available. To go directly to the online driving courses, click here.
For senior drivers, there is the AAA's RoadWise Driver, senior defensive driving course delivers tips to help mature drivers compensate for changing vision, reflexes, and response time. It also shows how many of yesterday's driving methods have been replaced by more advanced, risk-reducing driving techniques. You can get to the page by clicking here.
AAA also has a Safety Guide for Seniors (pdf), which caters to seasoned drivers for a creative way to learn about driver safety. You can access here.
If you wish to become a partner of the AAA Discounts & Rewards program, please contact our Partnership Development team at partnershipdevelopment@acg.aaa.com, with all the pertinent information and they will contact you.
AAA does not issue passports or Visas, as these are a government service. Please visit the U.S. Department of State’s website for complete information: https://travel.state.gov/passport/passport_1738.html.
However, AAA does offer passport photos.
You can get your passport photos at most full-service AAA Office locations during normal business hours.
As you may be aware, the AAA organization is made up of over 30 individual clubs in the United States and members are routed to their local club by entering their zip code on the aaa.com zip code page. At that time, a cookie is set to allow subsequent visits to bypass the zip code page.
If you find that you are being directed to an AAA club site that is not in your service area, please try the action described below.
Re-visit the aaa.com zip code page:
Please visit https://www.aaa.com/stop (by clicking on this link or pasting it into your browser's address window). Please enter your home zip code in this page so that aaa.com can route you to the AAA club servicing your area. Once you have done this, you will automatically be routed to the correct site when visiting aaa.com in the future.
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